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FAQ + Shipping & Returns Policy
>Info on Add-Ons
All tasbihs can be personalised further with a silver plated engraving (available in a heart or oval shape) or/and a beaded name charm.
Heart Shape approx 70 each side
Oval Shape approx 30 each side
Beaded Name Charm - we try to encourage a maximum of 7 for aesthetic reasons.
Other mini charms can be added upon request.
>How long is your turnaround time?
All tasbihs are handmade by us and take approx 2-3 weeks to be made and sent out. Gift sets and hampers take 1-2 weeks turnaround time. But this can be brought forward if needed sooner, just leave a note during checkout.
For internationally orders, it then takes a further 1-2 weeks for delivery, (can change if in our busiest periods) - tasbihs can be made quicker if needed by a certain date, please email for information.
>Can you change the design/colour of a certain tasbih?
Yes we can, as with all our tasbihs, just email us at firstname.lastname@example.org for colour changes.
>Do you do bridal tasbih sets as a His & Her gifts?
Yes we do and have done many in the past especially colour co-ordinated ones in accordance to the wedding day theme, just contact us for a quote.
>Do you provide an engraving service?
Yes we do! We can do English engravings on a silver plated heart or oval shape charm with option to engrave both sides.
>Are your tasbihs strong?
We do our upmost best to ensure your Personalized Tasbih lasts for a very long time by using strong wire/thread to make sure your tasbih lasts for many years.
>Do you do tasbih repairs?
Yes we do! Just contact us with your tasbih problems including any beads missing and if you want to personalise your current tasbih and also with a picture of the broken tasbih.
>What are your payment methods?
We accept PayPal or card payment whichever suits you best.
>What are your bead ranges?
We specialise is a whole range of different bead materials from glass pearls, marble-look, crackled-look, crystal beads, wooden beads (including specialist woods), semi-precious gemstones such as Feroza and Red Aqeeq stones and Shamballa and Swarovski Crystals.
>What is your shipping rate to United Kingdom?
Flat rate of £2.50 or FREE for orders over £50.
>Do you ship internationally?
Yes we do! There is a postage rate depending on how many tasbihs, starting at £10 for signed for delivery (more for larger orders).
>How do I order?
Just click the "Shop" icon at the top.
For bulk orders, please email us at email@example.com
>Where are you based?
We are based in the United Kingdom.
>Do you have a store?
We haven't but we can supply to other stores (more information coming up soon on our website on nearest store).
>Can I cancel or change my order?
Unfortunately once an order has been placed and paid, it can not be changed or cancelled.
>Do you accept refunds?
We do not accept refunds or returns. If your item is damaged upon arrival or failed delivery then we will try our best to resend or exchange.